Return Policy
Merchant: Zimravenscryxell · 1802 Boulevard Cote Vertu Ouest, Montreal, QC H4L 2A6, Canada
Support paths: info@zimravenscryxell.world · contact@zimravenscryxell.world · support@zimravenscryxell.world · help@zimravenscryxell.world
Last updated:
1. Withdrawal window
Customers may cancel an order before shipment without penalty. After delivery, you have fourteen calendar days to notify us of a return for sealed food supplements that remain untouched.
2. Hygiene exceptions
For safety, opened bottles are not eligible unless transport damage made the seal fail before arrival. Photograph the parcel and contact us within forty-eight hours of receipt.
3. Process
| Step | What we need | Timeline |
|---|---|---|
| Open a ticket | Order ID, reason, photos if damaged | Same business day acknowledgment |
| Receive RMA | Printed label or customs forms for international returns | Within two business days |
| Inspection | Warehouse checks seal integrity | 48 hours after arrival |
| Refund | Original payment path minus shipping if you changed your mind | Up to ten banking days |
4. Partial kits
If you purchased bundles, refunds align with the items you actually return in resalable condition.
5. Statutory rights
Quebec consumers retain legal warranties on hidden defects. Nothing here limits those protections.
6. Cross-border returns
International buyers remain responsible for import charges paid on the original shipment. Refunds use the same eligibility rules once customs and the carrier confirm the goods reached our warehouse.